SLCS is seeking an experienced individual to join our leadership team in the role of Program Manager to co-lead the Supported Independent Living (SIL) program. The role will work closely with our community partners, team leaders and direct support workers to ensure the effective delivery of services and support to individuals who have developmental delays, disabilities, as well as dual diagnosis who reside in the community.
Position Overview:
Reporting to the Senior Director of Operations, this role oversees the day-to-day operations and service delivery of the SIL program. Your responsibilities will include:
- Supervising staff as well as team leaders and supporting their professional development.
- Co-managing program budgets and operations.
- Ensuring health and safety for employees, clients, and visitors.
- Developing and evaluating programs to support client independence and community integration.
- Collaborating with community partners to address systemic challenges and improve service delivery.
- Program, funder, and statistical reporting.
You will be required to work “on-call,” which entails being available to respond to urgent or emergency calls from agency staff across all programs after regular business hours (i.e., evenings, weekends, 24 hours per day / 7 days per week). This duty will be assigned as per an established schedule of approximately one rotation per 8 weeks.
Required Skills/Expertise:
Candidates must demonstrate:
- In-depth knowledge of individuals with developmental disabilities, justice system involvement, addictions, mental health, poverty, domestic violence, and homelessness.
- Leadership skills with the ability to lead teams, communicate effectively, and handle complex situations with tact and diplomacy.
- Advanced training in mediation/conflict resolution is preferred.
Qualifications:
- Post-secondary education in a related field (university degree preferred).
- At least 5 years of progressive experience in social services (e.g., developmental services, justice/corrections, mental health, addictions, homelessness).
- Previous supervisory/leadership experience.
- Proficiency in Microsoft Office, web applications, and virtual platforms; experience with data systems (e.g., EMHWare) is an asset.
- French language skills are an asset.
- Valid G class driver’s license and access to a reliable vehicle.
Required Competencies:
Human Resources Management:
- Foster a culture of safety, wellness, and teamwork.
- Support employee performance through coaching, team-building, and performance management.
- Participating in Health and Safety activities, including training, workplace inspections, building maintenance, etc.
Program Delivery:
- Lead, evaluate, and improve programs to enhance client outcomes.
- Strong understanding of restorative justice, harm reduction philosophies, trauma and violence-informed care, housing first philosophies, and crisis intervention and prevention skills.
- Develop evidence-informed programs aligned with SLCS strategic goals.
- Ensure compliance with policies, legislative requirements, and reporting standards.
Community and Relationship Building:
- Build and enhance partnerships with community organizations, funders (MCCSS), and stakeholders.
- Attending and contributing to Developmental Services Planning Tables
- Advocate on behalf of SLCS’ programs and raise awareness of services.
In accordance with SLCS’ policy on Police Background Checks, this position requires that the individual provide, at their own cost, a clear Police Check which includes vulnerable sector screening as a condition of employment. We also adhere to the French Language Services Act.
SLCS is committed to promoting equity and diversity in our employment practices. As well, we are an equal opportunity employer which is committed to an inclusive and barrier-free workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA).
We strongly encourage applications from members of equity-seeking groups, including but not limited to African, Caribbean, Black, First Nations, Inuit, Métis, 2SLGBTQIA+ communities, individuals with disabilities, and those with lived experiences such as addiction, sex work, or incarceration. We encourage you to introduce yourself, your story and your lived/living experiences to your level of comfort.